Terms & Conditions
Welcome to our web site! There are a few rules of the (cyber) road that our visitors must follow when using our site, so we ask all our visitors to read these General Terms and Conditions (“Agreement”) carefully.
Please be sure to read this Agreement carefully, especially the disclaimers and limitations of our liability, since use of this site constitutes your acceptance of, and agreement with, the terms and conditions set out in this Agreement.
We do not intend to make changes to our terms and conditions often but reserve the right to do so as needed. It is always a good idea to double check when you visit our site to ensure that you have read and agree with our most current terms and conditions. Any change in our terms and conditions will be prospective only. We generally do not make any changes to our terms and conditions that have a retroactive effect unless legally required to do so. Your continued use of this site after that time will constitute your acceptance of any new or amended terms.
Return Policy
Returns You may return unused items in their original condition and packaging within 10 days. You will receive a full refund minus the original shipping charges. In order to get your refund, please contact customer service for a return authorization number. Returns without an authorization are not guaranteed a refund. Returns must be accompanied by your name, address, telephone number, invoice and the return authorization number assigned by customer service. Please make sure that the package is securely wrapped. Send package back via USPS, UPS, or similar service. Return costs are the customer's responsibility.
Exchanges
Each item is made to order and exchanges are not able to me made.
Defective Products
We stand behind all of our products and will replace any defective products at no charge to you. Please contact us with your concerns and we will make every effort to correct the issue.
Incorrect Shipping Information/ Refused Orders
If a package is returned to us due to an incorrect shipping address provided by a customer or is refused, the customer will be responsible for the return shipping cost as well as the redelivery cost.
Order Cancellations/Revisions
Once you place an order our system begins processing. Should you need to cancel or change your order for any reason, please call us at 1-877-868-9696 and request your change. We will make every attempt to alter or stop the order from being shipped. Once the order is in transit wewill be unable to cancel or make any changes to the order. Please note that we can only refund shipping costs if the return is a result of our error.
Payment Policy
Payment Options We accept Visa, MasterCard, Discover and American Express as payment options. If you would like to inquire about different payment options, please call our customer service department and we can arrange alternative means of payment.
Phone Orders
We will take your order over the phone if necessary. If you reach us after hours, please leave a message and we will return your call the next business day. We can be reached at 623-825-5057.
Sales Tax
7.3% sales tax will be added to all orders shipped to Arizona.
Shipping Policy
We use UPS. Our standard mode of shipment is UPS Ground which may take up to 5 days depending on the package destination. We ship most of our packages from Phoenix, AZ.
Shipping Charges
We use UPS as our main shipping source. Shipping charges will be calculated at the time of checkout based on your order weight and shipping preference. We will email you a shipment tracking number upon our shipment of your order.
Back Orders
If an item you order is on backorder we will notify you via email as soon as your order is processed. The wait will usually only be a few days as we monitor inventory levels regularly.
P.O. Box & APO/FPO
Shipping All orders shipped to P.O. Boxes, APO/FPO military addresses, Guam and the U.S. Virgin Islands will be sent via the U.S. Postal Service. Alaska, Hawaii, and Puerto Rico Small and light orders will be shipped at no extra charge via the U.S. Postal Service. Heavy and large orders may incur additional charges. We will contact you before processing your order if additional charges will apply. Canada All Canadian ordered will be sent UPS Standard, guaranteed within two to six business days. Recipients are responsible for paying all the duties, taxes, and brokerage fees upon receipt of the package. The Tiny Soldier is not able to estimate these additional costs.
